Return Policy
RETURNS
----
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary goods (such as underwear), hazardous materials, or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days (between 5 and 10 days depending on our Stripe payment processor).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time required before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopmysole.fr
Exchanges (if applicable)
We replace an item only if you wish to change size, or if it is defective or damaged. Personal items, such as underwear that has already been used, cannot be exchanged. If in this case you would like to exchange it for the same item, send us an email at support@shopmysole.fr, and we will then provide you with an address to return the product. Please note that addresses may vary depending on the product you wish to return because we use different suppliers for our different products and the warehouses of our different suppliers are not located at the same address.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift voucher will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out that you returned the item.
Shipping
To return your product, you should mail your product to the address we will provide once you contact us by email at support@shopmysole.fr
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.